znanja LMS privacy policy

Effective date: September 2025

Overview

znanja LMS is a learning management platform provided and maintained by Velsoft Training Materials, Inc. ("Velsoft"), developed specifically to support accessible, scalable online learning. This privacy policy outlines how znanja, as a Velsoft-powered product, collects, uses, and protects your information.

Compliance and your rights

We adhere to privacy standards including the EU General Data Protection Regulation (GDPR) to ensure the protection of your personal and business information. You have the rights to:

  • Know why and how your data is collected, used, or disclosed.
  • Access, correct, or request deletion of the data we hold about you.
  • Withdraw consent and lodge a complaint with the proper data protection authority.

Information we collect

We may collect the following types of information when you interact with znanja LMS:

  • Contact and account info: Name, email, job title, phone number, billing, or company details.
  • Training interactions: Courses viewed, responses, or completion data.
  • Support-related info: Information submitted during support requests or technical assistance.
  • Website and platform activity: Pages visited, links clicked, download records, or search queries.
  • Device and usage data: IP address, browser, operating system, or referral pages.
  • Analytics: Aggregated web use data via tools like Google Analytics (non-identifiable).

Use of your information

We use your data to:

  • Provide and improve znanja LMS features and training services.
  • Communicate with you effectively, including responding to inquiries or support requests.
  • Share data with trusted subprocessors (e.g., Amazon Web Services) necessary for system integration.
  • Comply with legal obligations or respond to lawful requests.

Cookies and third-party services

  • znanja LMS may use Google Analytics for anonymous site usage insights.
  • We may collaborate with third parties for anonymized behavioral data or ads.
  • We are not responsible for privacy practices on external sites. Always review third-party privacy policies individually.

Information sharing and security

  • Sharing: We do not share your personal data with others except with your explicit consent or when required by law.
  • Security: Access to your personal data is restricted to Velsoft employees and administrators with a legitimate need, all of whom are bound by confidentiality and disciplined for violations.

Retention and data rights

We retain your personal information only as long as necessary to fulfill the purposes above or comply with legal requirements. You may:

  • Request access or correction.
  • Ask to have your data deleted where applicable.
  • Withdraw consent at any time.

Policy updates

This policy may be updated occasionally. Significant changes will be prominently communicated, while minor revisions will be posted here with updated effective dates.

znanja LMS is a product of Velsoft Training Materials, Inc. This privacy policy is managed and enforced by Velsoft.

Contact information

For any privacy-related questions or rights requests concerning znanja LMS, please reach out to Velsoft's Privacy Officer at:

Email: privacy@velsoft.com
Address: 352 East River Road, New Glasgow, Nova Scotia, B2H 3P7, Canada